Troubleshooting Blackboard Collaborate Ultra

This article lists some problems one might face while working with Blackboard Collaborate Ultra (BBCU), and some solutions to those problems.

About Blackboard Collaborate Ultra

Possible Problems

“The Spinning Purple Circle of Death”

Once logged into Blackboard, you attempt to connect to BBCU to enter a course session, or to utilize any of the other BBCU functions.

Further Assistance

For an online user guide, see Blackboard Collaborate’s online help guide.

The Academic Technology department is available to provide support or help you run a test session. You can email us at

Additional training is available through The Center for Teaching Excellence. More details can be found on their website.


Updated on 6 August 2020

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